Bisnow Office of the Future - Steve Ames of USAA Real Estate

USAA Real Estate's Steve Ames says that the company's recent purchase of a SoCal office building with a lot of open space "has worked better than we expected." Demand for the space has been strong, with about 35k SF leased. The company put $12/SF into two floors to create this kind of space, and it's been worth it: USAA was able to get higher rates, longer terms and fewer concessions, Steve says. Why? It's more comfortable space for the tenants.